Sun Palace Cancun- Review

by Apr 10, 2021

Sun Palace resort is tucked away on the less frenetic, southern end of the Cancun Hotel Zone and features an expansive white-sand beach. The resort faces a gorgeous, white-sand beach with turquoise waters on the eastern side, and a tranquil lagoon on the western side.

In our opinion, the Sun Palace Couples-Only, All-Inclusive Resort is a top choice for those on a romantic getaway. Its 252 spacious rooms feature decadent details like private balconies, whirlpool tubs, 24-hour room service, and lots of free drinks. Guests can dine and drink at several restaurants or bars— all included, no reservations required — including an Italian restaurant, a Mexican restaurant, and a swim-up bar in one of the hotel’s three infinity pools. There’s also a spacious gym and spa, outdoor activities like beach volleyball, and nightly shows.

Spacious rooms with private balconies, whirlpool tubs, and separate walk-in showers

The spacious double-occupancy guest rooms feature private furnished balconies and big whirlpool tubs, and the majority have ocean views.  Big, whirlpool tubs are in-room and dual basin sinks may also be in-room. Behind frosted-glass doors are toilet vestibules and roomy walk-in showers with stone tiling, recessed soap shelves, and bench seating.

Amenities included individually controlled air-conditioning, daily turndown service, 24-hour room service, free Wi-Fi, Smart TVs with satellite channels, digital laptop safes, irons and ironing boards, and free long-distance calls to the continental U.S. and Canada. Bathroom amenities are equally posh and include robes, slippers, individual CHI toiletries, and CHI-brand hairdryers and flat-irons. Other in-room perks include free bottles of wine, coffeemakers (or espresso machines in upgraded rooms), minibars stocked with free sodas and beer, free snacks like chips and chocolates, and liquor dispensers.

Most rooms have ocean views, though entry-level Deluxe Rooms do not. Higher-category rooms have the best views, more space, and upgraded amenities and freebies, like Apple TV with iTunes and Netflix. The One-Bedroom Presidential Suite features roomy living and dining areas plus a big balcony with an outdoor whirlpool tub.

Resort Spa

The resort also has a spa with ten treatment rooms, a beauty area, whirlpool, steam room, and sauna. Guests can get manicures, pedicures, hair styling, massages, facials, and more. While services here are good, the facilities are somewhat dated. The gym is spacious, sunny, and well-equipped with weightlifting and cardio machines, including Spinning bikes, treadmills, and ellipticals.


For dinner, guests can dine a la carte at the Italian restaurant La Tratto or enjoy surf-and-turf at the poolside The Steak. El Alamo features a well-liked breakfast buffet, buffet lunches, and a la carte Mexican cuisine for dinner. There’s also a poolside snack and drink bar, a swim-up bar, and a lobby bar. Restaurants do not require reservations, but some have dress codes; even at casual restaurants, swimwear isn’t allowed. Premium wines and dinners options (like lobster) may incur extra fees. There’s plenty of indoor and outdoor seating, and lots of ocean views. On the whole, guests find the food from restaurants pretty good, with a serviceable, but not exceptional, in-room dining menu.

The highlight of Sun Palace property is the dazzling, wide, and relatively peaceful stretch of white-sand beach that hits bright turquoise waters. Lined with big, cushioned lounge chairs and umbrellas, it’s a stunning place to relax, and guest say it’s usually easy to snag a beachside lounger. It’s quieter and much less crowded than northern beaches, with few pesky hawkers. Beach wait service is provided, and there’s a beach volleyball court and games like bocce and horseshoes.

While the beach is the star attraction here, the resort’s pools give lovely alternatives. The busy main pool and the quieter secondary and tertiary pools all successfully create the illusion that the pool melts into the ocean, and they feature shimmering iridescent mosaic tiling. There’s a water volleyball net and swim-up bar in the main pool and wading sections in both, where guests can lounge with their feet in the water. Small, narrow, and set under an overhang, the final pool is indoor/outdoor and ideal for quiet moments.

Reasons to visit Sun Palace Resort NOW:

  • Couples-only, all-inclusive resort in quiet part of Hotel Zone
  • Gorgeous white-sand beach with big cushioned loungers
  • Big rooms with private balconies and whirlpool tubs
  • Rooms have minibars, liquor dispensers, and CHI toiletries
  • Three infinity pools, including main pool with swim-up bar
  • Several dining and drinking choices, no reservations required
  • Beach volleyball, water volleyball, bocce, and other activities
  • Nightly entertainment like fire dancing and impersonation shows
  • Spa with 10 treatment rooms, sauna, steam room, and more
  • Spacious and well-equipped gym with lots of light
  • Room service is included and available 24 hours
  • Free Wi-Fi throughout


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