Frequently Asked Questions

Key to the World Travel® is a recognized leader in the travel industry. As an agency, we annually place among the top sales tier for many of our travel supplier partners. Further, our special projects departments and individual Travel Advisors have received special recognition for achievement in the areas of educational, special needs, and LGBTQIA+ travel. All Key to the World Travel® Advisors undergo our industry-leading training program, have access to year-round continuing education programs and site inspection opportunities, and work with a family of over 500 expert travel planners who are ready to help find the answer to any question you may have.

At Key to the World Travel®, we have thousands of combined years of travel planning experience, allowing us to handle any challenge you send our way!

We’re a full-service travel agency! That means we can send you anywhere you can imagine. While we love Disney theme parks and cruises (and we’re an Authorized Disney Vacation Planner), we’re just as excited to explore the rest of the world. We’ve partnered with dozens of travel suppliers to make sure we have the globe covered when it comes to possible destinations.

Additionally, our award-winning training resources ensure that your Travel Advisor has the answers to all your questions, no matter where you’re headed.

In most cases, planning services are free of charge when you book with a Key to the World Travel® Advisor.

In some instances, a complex or special travel project may require an additional planning fee up front, to help compensate your advisor for time spent researching, planning, and booking your trip. In these rare occasions, your Travel Advisor will let you know in advance about the planning fee, so there are never any surprises on your end.

Travel Advisors are paid a commission by the hotel or destination after the guest travels. This commission is built into the price of every reservation you make, whether you book with a Travel Advisor or not.

This is why it never costs extra to use our services. Think of it like purchasing a home with the help of a realtor – you don’t pay in advance for their services, and their commission comes out of the purchase price of the home at closing.

We’re here to do as much – or as little – work as you want. We just want to make it easier for you to enjoy your vacation on your terms. Travel Advisors are happy to create a complete custom itinerary based on your requests, book destinations that you’ve already decided on, or provide any level of service in between.

You’re always in complete control of your trip!

Typically, most travel suppliers allow multiple payments on your trip. In those cases, your travel advisor can make payments in any amount, at any time (as allowed by the supplier). Some components, like stroller rentals or standalone theme park tickets, may need to be paid in full at the time of booking. In this case, your Travel Advisor will let you know in advance.

Policies on this vary between suppliers, and depend on whether or not your trip is paid in full. However, in most cases, we can definitely update your reservation to get the best deal possible! Even better, once you’ve booked, your Key to the World Travel® Advisor will keep an eye out for new promotions that apply to your trip, and run a comparison of prices and inclusions to make sure you’re getting the best value on your vacation.

Absolutely! We have a Group Travel Department that specializes in coordinating travel for larger groups. In fact, our Groups department has been recognized on an industry level for excellence in planning travel for schools groups, bands, choirs, sports teams, dance teams, and more!

At Key to the World Travel®, we believe that everyone has the right to explore the world through travel. We have a team of Travel Advisors dedicated to planning trips for guests with special needs of all types.

Our Keys to Inclusion team has been nationally recognized as a leader and innovator in the area of inclusive travel. On top of that, many of our Travel Advisors have completed training programs certifying them as experts in planning travel for guests with special needs of all types – mobility, cognitive, invisible disorders, and more.

When we say everyone deserves the opportunity to travel, we mean everyone – regardless of gender identity or who they love. We have a dedicated, award-winning team of Travel Advisors who focus on making sure that our LGBTQIA+ guests feel safe and welcomed while exploring the world.

Learn more about our LGBTQIA+ travel planning services.

Your Travel Advisor is ready to assist with rearranging your travel plans should the need arise. When severe weather is in the forecast, they’ll monitor the situation at the airport and your destination. Remember – your Key to the World Travel® Advisor is your personal concierge for the duration of your trip. Reach out to them as soon as possible when the need arises.

YES! The good news is we can help you pick the company and plan that works best for your trip and budget. Your Travel Advisor will provide all the information you need during the planning process.

While most cruise lines will allow you to board a ship with an original birth certificate rather than a passport, we HIGHLY recommend getting a passport before setting sail (make sure it’s a passport book, not a card!). In case of a medical or other emergency, a passport is the only way to reenter the United States by air. It’s best to get it before the trip so you don’t have to worry about applying for an emergency passport when time is of the essence!