You’ve been planning your trip to Walt Disney World® Resort for months, weeks, maybe even years! The relief you feel when you’re finally on your Disney adventure is palpable. But then, the unimaginable happens: someone gets sick! What do you do?
Sadly, my family has had lots of experience with this! Young kids and germs go together like Mickey & Minnie, so it’s only natural to assume that at some point, someone could get sick.
Hopefully, this won’t ever be a reality for you and your family. But just in case, it’s always best to be prepared!
IF YOU GET SICK IN THE PARKS
First, don’t panic! As the Brits say, “Keep Calm”. If you need assistance, seek out a Cast Member. They are there to help!
Did you know each of the 4 theme parks and both water parks have a First Aid station, with a Registered Nurse staffed during regular hours? Utilize their expertise if you need it! They not only have first aid items on hand, they have many over-the-counter medications available to dispense as necessary (ibuprofen, Benadryl, Imodium, etc.). Even if you just need some advice, these trained professionals are there for you! Consult a park map, or ask any Cast Member to help you with directions.
Second, leave the parks if you’re ill. It’s really difficult for you and your family to “feel the Magic” if you’re running for the bathroom every 10 minutes. Not to mention, you could be spreading germs to other Guests and Cast Members, and no one wants to be on the receiving end of that! As hard as it is to leave, you’ll feel so much better away from the crowds.
AT YOUR RESORT
Call the front desk and let them know what is going on. If you’re in need of extra linens, an extra cleaning of your bathroom, ginger ale, anything at all, don’t be afraid to ask!
When my 8 year old fell ill with tummy troubles, I brought her back to our room to rest while my hubby stayed in the park with our other 2 girls. I called the front desk, and the Cast Member I spoke with was so helpful! They had new linens, bottles of water and cans of ginger ale to us in no time.
If you have need of a doctor, and it’s not an emergency, your front desk Cast Members can help. They have the names and locations of the nearest urgent care facilities, as well as contact information for on-call doctors who can make “house calls” to the Walt Disney World® Resorts.
Florida Hospital Centra Care Walk-In Urgent Care Centers are open 8:00 AM to midnight, Monday through Friday, and 8:00 AM to 8:00 PM, Saturday and Sunday. Complimentary transportation is available and many insurance plans are accepted. Call (407) 934-2273 for more info.
If you have health insurance, and your company participates, another option is to use the Virtual Visits via your phone, tablet or laptop. I have used this service while on vacation with great results.
Of course, if you experience a life-threatening emergency, and need immediate medical attention, always call 911!
If you happen to encounter a less-than-helpful Cast Member (even those working at the Most Magical Place on Earth are human and can have a bad day!), get in touch with Guest Services. They are customer service pros!
WHAT ABOUT MY DINING OR OTHER RESERVATIONS??
Seeking out Guest Services is your best bet. As soon as you’re able, give them a call or visit them in person. Explain what is going on. Ask them if they can waive any cancellation fees associated with missed experiences (Bibbidi Bobbidi Boutique, spa appointments, dining, dessert parties, etc.). You can also call the restaurant or venue directly and they will be happy to assist with cancellation or reducing your party size for any reservations. And of course your Key to the World Travel® agent will help with all of these cancellations as well.
WHAT IF I MISS PARK DAYS?
You guessed it… contact Guest Services! While it may not be possible to make up for all your lost park days, the Cast Members at Guest Services will do all they can to try to make the rest of your stay as enjoyable as possible. Keep in mind, if you have a non-expiring ticket (almost all packages and tickets purchased through Disney), and do not enter a park (scan your MagicBand or ticket) for any number of days, those unused days don’t expire for 14 days from your first park day. If shifting your park days forward a day or two is possible (you probably don’t want to use that rest/pool day now!), explore that option. Flexibility is key here!
And of course, always feel free to reach out to us, your personal Key to the World Travel® Agents. We are happy to help our clients in any way we can! Hopefully you won’t experience illness on your next trip to see Mickey, but in case you do, now you’re prepared!
Karen is a travel planner with Key to the World Travel. Contact her today using the links below to plan your next vacation!